Fliers like airlines less and less - San Francisco Business Times:

dyakonostrlin.blogspot.com
of Westlake Village found in an annual survey of airline customers that theirt satisfactionfell again, for the thirdr year in a row. This is the lowesg level for four years, the companu said. Though fliers said on-time arrivals improveed and waits at airlinescounters shortened, nevertheless they were unhappy with new fees for checkeed bags, in-flight services, and the attention given by flighg attendants. J.D. Power studied airlines in two groupas — traditional and low-cost carriers. (NYSE: ALK) rankeds highest in the traditionalcarrier group, garnering 671 point out of a possibles 1,000. Second in that group was CAL), with 669 points.
UAUA), a major carrier at , was below the average of 626 points in the traditionalkcarrier group, with just 604 points. JBLU) topped the list of low-cost carrierws with 750 points out of with (NYSE: LUV) and tied for second places with 736 points. A United flighyt attendant told the San Franciscio Business Times on Tuesday that the airline has been cutting stafvf onsome flights, which may mean less service for A flight on a Boeing 757, he used to have five but now has only four, and those four have to work harder because so many more food itemss on the menu require payment, whicy takes time.
Passengers also complain aboutr the lack of pillows and blankets in economyy class ondomestic flights, he said. “Some airlines are sellint blanketsand pillows.” United is seeking to cut its flighyt attendant headcount by 2,150 first through voluntary furloughs. But involuntary cuts will followq if not enoughpeopl volunteer.